1 reviews | Active since Jan 2020
WRETCHED CUSTOMER SERVICE BY THIYANA GOVENDER AND LINDY BOBROW!!!
I had an Aquazania account in Johannesburg but had to cancel due to relocating to KZN. I decided to get another contract, which was the biggest mistake ever. I had some issues with my bank account and the lady who was mailing me was Thiyana Govender. She took days to reply and was not willing to assist me even when I had offered to pay via EFT. Eventually when she did reply to me yesterday 18/03/24, she said that they were collecting the machine. And she was still on a about money like I was going to ***** the machine, runaway and not pay. This woman made me feel like a ********. Further to that, today, I received an email from Lindy Bobrow (HEAD OF CUSTOMER SERVICE) who sent an email mocking me only she didn't realise that she had sent it to me. She assumed she sent the email to Thiyana saying "I would have taken her offered EFT, you are collecting anyway, so she won't learn any future behaviour. But otherwise well done and prompt on this one!" So in essence this is how "AQUAZANIA" treats and thinks of their customers. I would never advise anyone ever again to get a contract with these people whose head of customer service mocks customers with their employees! I am DONE. I do not want your apology.
