AH
Adriaan H
1 reviews | Active since Feb 2016
30 Mar 2016, 08:56
Worst Company, Worst Service
I have informed Michael Harf weeks ago to cancel our Coffee Vending Machines and to collect it. I also explained the urgency of this as we are closing down a branch. Branch has been closed down and new owners has moved into the premises. I had to remove the coffee machines and store it at one of our other branches. After several attempts I am still receiving no service or respond. <br> <br> I will not recommend this company to anyone
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Replies (1)
Aquazania's replyOfficial
30 Mar 2016, 09:57Hello Adriaan1990,
Hi Adriaan
Thank you for taking my call earlier and allowing me to apologise unreservedly for the frustration you have experienced. I am personally following up with our Transport Manager to ensure that we collect the machines from the new address provided within the next 24hrs.
I appreciate your patience and understanding - as a busy person, having to ask a supplier for anything more than once is not acceptable, and is something I will re-emphasise in our training. Also, the need to keep the customer informed is essential to develop and maintain trust that we will deliver.
Again, I am so so sorry.
Sincerely
Lindy Bobrow
Head of Customer Care
Direct line ***
Hi Adriaan
Thank you for taking my call earlier and allowing me to apologise unreservedly for the frustration you have experienced. I am personally following up with our Transport Manager to ensure that we collect the machines from the new address provided within the next 24hrs.
I appreciate your patience and understanding - as a busy person, having to ask a supplier for anything more than once is not acceptable, and is something I will re-emphasise in our training. Also, the need to keep the customer informed is essential to develop and maintain trust that we will deliver.
Again, I am so so sorry.
Sincerely
Lindy Bobrow
Head of Customer Care
Direct line ***
Aquazania's reply30 Mar 2016, 09:57
Official
Hello Adriaan1990,
Hi Adriaan
Thank you for taking my call earlier and allowing me to apologise unreservedly for the frustration you have experienced. I am personally following up with our Transport Manager to ensure that we collect the machines from the new address provided within the next 24hrs.
I appreciate your patience and understanding - as a busy person, having to ask a supplier for anything more than once is not acceptable, and is something I will re-emphasise in our training. Also, the need to keep the customer informed is essential to develop and maintain trust that we will deliver.
Again, I am so so sorry.
Sincerely
Lindy Bobrow
Head of Customer Care
Direct line ***
Hi Adriaan
Thank you for taking my call earlier and allowing me to apologise unreservedly for the frustration you have experienced. I am personally following up with our Transport Manager to ensure that we collect the machines from the new address provided within the next 24hrs.
I appreciate your patience and understanding - as a busy person, having to ask a supplier for anything more than once is not acceptable, and is something I will re-emphasise in our training. Also, the need to keep the customer informed is essential to develop and maintain trust that we will deliver.
Again, I am so so sorry.
Sincerely
Lindy Bobrow
Head of Customer Care
Direct line ***