Utterly Disgusted With Service

I signed up with Aquazania officially in December 2019. My monthly suscription fee was deducted from my account the first week of December, then again another amount of R600 and something was deducted from my account end of December. I requested a lady with the name of Madeline to assist me with explaining the deducted amount, as I was charged for December twice. I had not received any feedback from my email to the lady, and proceeded to send a follow up email twice to ask them to contact me as soon as possible. Again, I never received any feedback from Aquazania team. I then proceeded to send an email to cancel my account, as I was not happy with the service I was receiving, and still no feedback. I proceeded to call the Aquazania offices, where I was transffered to a customer consultant named Jackie, she apologised and advised she would get someone to contact me. Again, I never received any feedback. I called again, to speak to someone who can assist, and was advised they would get someone to contact me. Again, NO call or anything. I then proceeded to send an email to Shaun as well as Madeline - I then received an email at the end of January from Madeline to give me feedback on why my account was overcharged. I proceeded to advise I have asked via email and telephonically atleast 5 times for my account to be closed and have still not received any feedback to collect the water dispenser, I advised numerous times to cancel the account as I was not happy with the service I was receiving - yet once again no arrangements were made to collect and no contact was made to try and make to a happy client so that I would keep my account open. I received an email today from Madeline with invoices for my account for February, after asking numerous times to close the account.

I am utterly disgusted with the service I have received from Aquazania. I honestly advise anyone who wants to open an account with this company to reconsider.