Slack, untimely and unprofessional towards accounts

I think Acquazania has excellent products, and If you require just products from them then they are pretty decent. I am just unhappy with their accounts and how they go about debiting them. Most institutions, or businesses that have ethics will allow you to choose a date wich your account will be debited. With Acquazania, they close their books at different days of the month, and then they take 2 or 3 days to then debit your account. Sometimes Its on the 25th, sometimes Its the 26th, but now Its the 30th and they supposedly say that there is a backlog. One person at customer care said that It looks like my account was processed, and another person then said that they are not sure and there is a backlog but the accounts in so far as creditcards was supposed to be done already. I try call them but the right hand doesn't communicate with the left hand. This means that If I was to use the money in my account, and they want to debit my account and I had no funds available then I would get negative bank costs and I have to pay for interest on my balance which is then completely unfair. You don't know what to expect from Acquazania and this is just not ethical.