No communication and no installation on scheduled date

<p>Good day</p> <p> </p> <p>I phoned on Friday 4th Nov 2016 and received confirmation that the new device will be installed on the 7th, with the old machine picked up and returned to Aquazania. i did receive confirmation email from Lesley.</p> <p> </p> <p>On Monday the 7th at 15h00 I phoned Aquazania and asked, when is the installation taking place today. Lesley informed me that she will ask the installation team and get them to phone me. I especially arranged with my cleaning lady to attend my place for this installation</p> <p> </p> <p>No communication took place to arrange alternatives, no installation took place. Please give me an indication on how you will install this unit this week? As i am not sure if possible arrangements can be made for someone to be once again at my home for this installation.</p> <p> </p> <p>If I took leave I would off lost a day and result in over R1000 lost due to this.</p> <p> </p> <p>A bit unprofessional from Aquazania.</p> <p> </p> <p>Please rectify asap.</p>