If it's not for business, but personal use, the service is ridiculous!!

Customer service is not their first priority. It is honestly ridiculous being told that you as the customer are responsible for checking that the delivery employees give you all the ordered products. So what if you ask someone else to receive the package for you because you are not home? Ridiculous honestly. It is NOT the customer's responsibility, it's the delivery employee's responsibility, I mean isn't that what they are being paid for???

So it's good, they deliver everything that is in a box, but if you don't ask for things that's not in the box (pet treats) they don't give it to you. The details of the customer is not even on the packet, so how does the delivery employee know which package belongs to which customer.

When you call customer service and query the delivery, they respond by saying they will confirm with the driver. How can they confirm which packages was handed to which customer if no customer details are on the package ?

Either make sure you collect the packet yourself, since their employees apparently does not know what belongs to which customer, or don't order anything from them.

The worst part, this has happened multiple times.