AQUAZANIA A BITTER DISSAPOINTMENT

I have been a customer of Aquazania for over 20 years and it's time to consider other options. Customer service is almost non existent and it begs the question whether the company has grown to a size where customer retention is of no interest. Yesterday I received an email asking whether I wish to confirm my regular order. Instead of emailing in return I called. The person in "orders" then confirmed my order and assured me that the order would be delivered today. When it didn't arrive I called to be told that someone called me to confirm the order but that I didn't answer my phone. I was told that the order will be delivered after the weekend. I asked to be put through to the orders manager and after a wait was told that I would be called back. So much for that. I have since tried to call but the office is closed (this "we'll call you back" ploy is common when there is zero intention to call back). On the lookout for a new service provider..