No drop to count

On 31 October I app**** for an increase in water quota due to our household being more than 4 people (as suggested by the City of Cape Town). We are a family of 5. Still saving water following all the water saving guidelines. Our usage has been under the required amount I just app**** because I was scared that we might not have enough water. So it was a precaution. They rep**** via email that a site inspection will be done. We did not get a site inspection. But a company called Quetzal Trading came to install an Aqua-loc water meter. They said they were from the CCT. This is were our hell started. The first meter was faulty. Since the day it was installed we've been having problems with our water. Low water pressure to peroids of no water. It's been 2 weeks of hardly any water. We are buying water, battling to wash etc. City of Cape Town not being forthcoming and with every phone call all I get is a ref nr and empty promises. Then someone from Quetzal comes. Pretends to do something and leaves, Nothing changes. Yesterday they replaced the first faulty Aqua-loc. But alas our situation no better. I phoned City of Cape Town again today, used Facebook Messenger (only channel where I get a response saying they will attend.... still waiting. Phoned Quetzal Trading, person on the phone swore at me... So I phoned Aqua-loc... They said they will send someone today... let's see... We pay our bills faithfully... save water religiously and this is how the City is not working for us. No one is taking responsibility or fixing the problem. 'When every drop counts', their slogan... no drops to count...