Poor/shocking service from Aquality Plumbers Malmsbury.

This company is the one elected by FOGI - Nedbank as their assessors for insurance. I am totally SHOCKED with their service. They are due to view my property for a hot water cylinder that needed replacing. When asked to please see to a tap that needs attention they state they cannot do that. I told them I would pay the costs and wasnt expecting it to fall under the insurance claim. WHAT KIND OF PLUMBING BUSINESS WONT SEE TO A LEAKING TAP!!!! HOW CAN A PLUMBING BUSINESS NOT SEE TO A TAP.