Poor product and service

Samantha<br> <br> Got the exact same problem. After a month, the mat malfunctioned. Took a month for them - and a sms saying I want to cancel my contract - for someone to replace the mat. In a letter sent from their office, they also imp**** that I am a **** about the time frame I waited but I have documentation to proof it. I am now going to approach the Consumer Protector. They also said that I cannot return the machine after 5 days seeing that it is a hygiene product. But according to the sales consultant the machine purifies and kills germs. So, how would this be a problem if the machine allegedly killed germs? Samantha, Please contact me, so that we can both present our cases because the consumer protection act is there for cases like this. ***