Terrible After Sales Service

Had a new water pressure system install at my property, the system was completed in July 2017, which was acceptable at first.

Last week (week of the 22nd October 2017) the JoJo tank started to overflow and upon inspection, the ball valve had dislodged itself from the tank. I then reinstalled it onto the tank, taking care not to cross thread the unit. When I tried to refill the tank again it started to overflow, only to find that the ball valve had dislodged itself again.

Upon phoning the company for support, the first question asked, was it tampered with, which I said NO as we have four dogs and someone would be crazy to tamper with it.

I was informed that they would do a warranty claim for me from the company he purchased the JOJO from. Which I was rather happy with, as he said he would attend to it in the following week.

Halfway through the week (week of the 30th October 2017) I had no feedback / communication from them, and when I inquired, I was informed that he would only repair the unit at a "call out cost". This I find totally unacceptable, as it is very clear that this is an installation error, that only became evident after a time.

The company was also unwilling to come to an amicable solution with me, stating that the installation only had a 30 day warranty on workmanship and a one year warranty on the products them self.

I was also threated that they would institute a law suit against me if I complained/gave them bad reviews, which is the right of every consumer to voice their opinion of bad service.

I would most certainly not recommend their services to anyone in future.