AppliancePro worst service ever

Worst experience ever! Our chest freezer just suddenly stopped working, and after phoning AppliancePro to come out, not only did the technician took forever to come out, but we were charged R950 for a quick gas refill and a quick fix to the gas connection. We obviously had to pay immediately before the technician left. The following morning the freezer was in the same condition once again. When phoning the company again, they promised to send a technician out again, but we are still waiting. After numerous phone calls, some of which are refused to be answered, we have paid for a service which we did not get the benefit of. We lost a lot of food in the process, so big financial loss! Worst service ever!