appliancehouse.co.za order paid in full but never delivered yet their website said many stock available

My name is Clive Mhembere and last year on the 23rd of November l ordered a Defy 4 plate e electric stove on #appliancehouse online website . The initial price of the stove on their website was R3027.99 and they were selling it on a black Friday special for R1904.99 . After struggling to get stock available at other online shops like (HiFi corp , Take a Lot , Makro & Game store)from which l normally purchase household items l decided to give it a try to buy from them for the first time since their price was very nice and they also offered free delivery .

I have never waited a very long time for online order like the way l have after paying for the stove . I have received numerous emails from an appliancehouse staff named Layla and first she says l can choose to cancel my order since they now dont have enough stock because they had many orders during the black Friday special ( So l chose not to cancel my order as they would still charge me for cancelling my order ) After that she said that they were getting more stock from their suppliers and l would get my order before the festive holiday and still l didn't get my order Lastly she sent another email apologizing and promised that l would be able to get my order between the 4th and the 11th of January 2018 .

Now its already the 12th and neither Layla nor anyone from the shop has came back to me to tell me whats the way forward and this time l am not ready to entertain any excuses or stories .

I have already sent them an email to inform them that l want a full refund and now l am still waiting for a reply as well as my money from them .

I would not recommend anyone to buy anything from them because their customer service to me as their first time client was very poor and unacceptable.