Appliqnce World Poor Service

Please be carefull - I purchased a washing machine 1 Sept 2023 that was delivered 2 September. When we turned the machine on the machine did not stop pumping water. I went back to the store the same day in Langebaan and was told they do not have stock. They informed me that the machine would be collected 4 September and I would receive my money back. On enquiring on my refund severel times I was told by Lida that this would only happen once they have received their credit from AEG that could take days or weeks. I have followes up many times and are still awaiting a return call. I have also logged a complaimt on Appliance Worlds Website that ignored me aswell. Why is their credit now my problem?