Damaged fridge is a joke to CEO

It's irresponsible for a CEO, of what I thought was a reputable company, to laugh about a complaint when an appliance which was entrusted to them is returned and has been damaged. If only they made to effort to get back to me in the first place, this would not be necessary. Snide comments telling me to "run to my lawyers should I so wish"(whilst laughing) is unprofessional and uncalled for. If it was some "backyard" company I could still maybe understand, but this type of treatment is definitely not what I expected from this "reputable" company.