MS
Mario S

1 reviews | Active since May 2016

03 Oct 2021, 12:53

Shockingly bad service

I requested a repair for a Bosch freezer from JHB Appliance Repair Company through Mina on ***. She sent a technician out by the name of Chris who quoted me R2 200,00 to replace the compressor and re-gas. On the 12th of February 2021 Chris repaired the freezer and I paid him and was issued with a receipt that has a 1 year guarantee. Two weeks later I reported that only the top of the freezer was cold enough to freeze food. Nobody came back to me. 1 month later the freezer started tripping the electricity. I again phoned and Chris came out and said that the compressor was faulty and that he would come out and fit a new one. After many calls and missed appointments by Chris he eventually arrived to fit a new compressor. He did not complete the job as he said he ran out of gas and he needed to fit another part. Since then after numerous calls to both Chris and Mina I am still waiting for the repair to be completed. The service is absolutely appalling and I'm writing this report to warn other customers .

0
Replies (0)