SR
Sorika R
1 reviews | Active since Feb 2013
12 Jan 2022, 14:33
Would like to give him zero stars.
We are very disappointed in the service received by the owner of this company. His initial communication with us was misleading. He said he would come out to assess but no assessment was done onsite. The drivers (who are not allowed to assess) simply took the oven away to their workshop instead. He then told us the problem is 2 thermostats and one element to be replaced and quoted us between R2900 - R3200 for the repairs. When we questioned the high quote, he said it is due to the price of this specific thermostat which we need which is very costly and there are no generic part for this oven. We would have to buy the original parts. In an attempt to save some money, we then called the manufacturer directly who quoted us R400 per thermostat and R220 for the element. We thought this was reasonable and continued to source the stock at that price. We then asked him for a new quote to simply install the new parts we bought as this would be less costly for us and we told him where we got the parts from. He then got upset, accused us of buying pirate parts (which we did not, we made sure it was original parts) and refused to do the installation for that reason. This after he initially told us there are no pirate parts available for this oven. He told us to take the oven back and get someone else to install. We agreed and got a quote from another repairer at R350 for the installation. The new repairer came to our premises, assessed onsite with the necessary tools and repaired only the element. He informed us that there is nothing wrong with the thermostats. Our oven is now working perfectly and all we needed was a new element, but this was not at all what Appliance Repair King had told us. Total cost to repair came to R600 compared to the quote of R2900-R3200 + R350 call-out and we now have 2 thermostats we don't need. We told him we weren't happy with the experience and he responded with very unprofessional, disrespectful and shocking messages, calling us stupid and basically telling us off to put it politely. He also threatened to sue us should we proceed with posting a negative review. Would like to give him zero stars.
Helpful (0)
Replies (3)0
Replies (3)
Appliance Repair king's replyOfficial
12 Jan 2022, 16:37Hi , Thanks for the review. You forgot to mention the time it took to find all the faults and when we called you We told you the 2nd thermostat should be changed as well being its very old and it probably wont last if one has gone to avoid a comeback .
you people where very impatient. and then asked for generic parts . now i cannot guarantee generic Parts , Remember we diagnosed the faults and still quoted you R 2200 to repair it this included the original element . and 2 original thermostats along with the oven globe. The element in your oven is the wrong one that someone else fitted its a cheap one that will burn cakes when baking . We dont do half jobs. our one supplier who had original stock is more pricey than the other . you actually debating over 600 rand. We never took any money from you and just told you to rather fix it somewhere else because you wanting to take shortcuts . You then said yes OK bring it back . When my Staff delivered your Oven you then started calling me the biggest ***** on the planet and insulting me ... when i haven't taken a penny from you . you got someone else to fix it .. its not my fault you did not want to fix it with me if you dont like my quote then just say "No thank you bring it back ... but you where being insufferable and constantly bugging us wile we where trying to get you a better price . It is deformation of character to accuse me of *****ing when i stole nothing it was also wrong to verbally insult me by shouting at my daughter with those remarks. Yes i will take you to court because you have falsely accused me of being a *****. What did i *****? . Understand I deal with allot of people we have allot of very happy clients .We do not do work for people unless its done properly. I'm sorry you people got so sour about it, but we have the right to refuse work and refuse to take short cuts. Thank you
you people where very impatient. and then asked for generic parts . now i cannot guarantee generic Parts , Remember we diagnosed the faults and still quoted you R 2200 to repair it this included the original element . and 2 original thermostats along with the oven globe. The element in your oven is the wrong one that someone else fitted its a cheap one that will burn cakes when baking . We dont do half jobs. our one supplier who had original stock is more pricey than the other . you actually debating over 600 rand. We never took any money from you and just told you to rather fix it somewhere else because you wanting to take shortcuts . You then said yes OK bring it back . When my Staff delivered your Oven you then started calling me the biggest ***** on the planet and insulting me ... when i haven't taken a penny from you . you got someone else to fix it .. its not my fault you did not want to fix it with me if you dont like my quote then just say "No thank you bring it back ... but you where being insufferable and constantly bugging us wile we where trying to get you a better price . It is deformation of character to accuse me of *****ing when i stole nothing it was also wrong to verbally insult me by shouting at my daughter with those remarks. Yes i will take you to court because you have falsely accused me of being a *****. What did i *****? . Understand I deal with allot of people we have allot of very happy clients .We do not do work for people unless its done properly. I'm sorry you people got so sour about it, but we have the right to refuse work and refuse to take short cuts. Thank you
Appliance Repair king's reply12 Jan 2022, 16:37
Official
Hi , Thanks for the review. You forgot to mention the time it took to find all the faults and when we called you We told you the 2nd thermostat should be changed as well being its very old and it probably wont last if one has gone to avoid a comeback .
you people where very impatient. and then asked for generic parts . now i cannot guarantee generic Parts , Remember we diagnosed the faults and still quoted you R 2200 to repair it this included the original element . and 2 original thermostats along with the oven globe. The element in your oven is the wrong one that someone else fitted its a cheap one that will burn cakes when baking . We dont do half jobs. our one supplier who had original stock is more pricey than the other . you actually debating over 600 rand. We never took any money from you and just told you to rather fix it somewhere else because you wanting to take shortcuts . You then said yes OK bring it back . When my Staff delivered your Oven you then started calling me the biggest ***** on the planet and insulting me ... when i haven't taken a penny from you . you got someone else to fix it .. its not my fault you did not want to fix it with me if you dont like my quote then just say "No thank you bring it back ... but you where being insufferable and constantly bugging us wile we where trying to get you a better price . It is deformation of character to accuse me of *****ing when i stole nothing it was also wrong to verbally insult me by shouting at my daughter with those remarks. Yes i will take you to court because you have falsely accused me of being a *****. What did i *****? . Understand I deal with allot of people we have allot of very happy clients .We do not do work for people unless its done properly. I'm sorry you people got so sour about it, but we have the right to refuse work and refuse to take short cuts. Thank you
you people where very impatient. and then asked for generic parts . now i cannot guarantee generic Parts , Remember we diagnosed the faults and still quoted you R 2200 to repair it this included the original element . and 2 original thermostats along with the oven globe. The element in your oven is the wrong one that someone else fitted its a cheap one that will burn cakes when baking . We dont do half jobs. our one supplier who had original stock is more pricey than the other . you actually debating over 600 rand. We never took any money from you and just told you to rather fix it somewhere else because you wanting to take shortcuts . You then said yes OK bring it back . When my Staff delivered your Oven you then started calling me the biggest ***** on the planet and insulting me ... when i haven't taken a penny from you . you got someone else to fix it .. its not my fault you did not want to fix it with me if you dont like my quote then just say "No thank you bring it back ... but you where being insufferable and constantly bugging us wile we where trying to get you a better price . It is deformation of character to accuse me of *****ing when i stole nothing it was also wrong to verbally insult me by shouting at my daughter with those remarks. Yes i will take you to court because you have falsely accused me of being a *****. What did i *****? . Understand I deal with allot of people we have allot of very happy clients .We do not do work for people unless its done properly. I'm sorry you people got so sour about it, but we have the right to refuse work and refuse to take short cuts. Thank you
SR
Sorika R's updateReviewer Update
13 Jan 2022, 09:07Good day. I did mention in my review that you took the oven to your workshop and assessed for fualts there. You told us 1 thermostat is not working at all and the second thermostat is old and will give in soon. So you quoted us on replacing both. The person who eventually did repair the oven found no fault with the thermostats after testing with his equipment onsite and only replaced the element. Now the oven is working perfectly. So your assessment was wrong and would have cost us thousands. We were not impatient at all. We kept communicating with you to try find a more cost effective solution. You accused us of being impatient the moment we starting doing our own research. You kept telling us there is no other way. Only at the end did you say you will try make a plan but at that point we have already done our own research and sourcing and found that there indeed was a more cost effective way. Yes we initially asked for generic part because we wanted a better quote, but you told us there are no generic parts for this oven. You quoted us an estimate of R2900 - R3200 and that was excluding the R350 callout. I have all the messages as proof of our conversations. We managed to get all the original parts for a fraction of the price. I also need to tell you that I do bake alot (its a hobbie of mine) and I have never burnt anything in that oven with our "wrong" element. The original element (Sourced from the manufacturer) we bought now to replace is also exactly the same as the old "wrong" one. The difference between your original quote + your callout fee and what it cost us to finally get it repaired is R2900, so I am not just debating over a mere R600. You took the R350 callout from us which was actually just a collection/delivery fee because no assessment was done on site as per original communication. So technically your claim of not taking a penny is also incorrect, but we did not argue with you about it or mention it or asked for a refund. We accepted that is an amount we lost and moved on. You claim you refused our business because you did not want to take shortcuts because you assumed we bought pirate parts, but I told you numerous times that we bought the original parts. You just simply did not listen and did not even bother to check your facts first before refusing to install for us. Nowhere in the review did we once accuse you of *****ing. My husband did talk to your male driver when they delivered the oven and told him to relay the message to you of what we thought about how you conduct business and the service we received. This is not defamation of charactor because this was not done in a public setting. It was a private conversation on our premises between your driver and my husband. He did not once shout at him or your daughter and he most definitely did not verbally insult you to your daughter or the other driver. He simply and calmly gave his feedback on the service we received and as a customer, we have the right to do so. Your daughter was very quiet and my husband spoke to the male driver. Maybe they relayed the message to you incorrectly, I am not sure. Infact, you verbally insulted us via the messages I have from you. I won't mention the details of the insults here out of respect, but I have the messages as proof of exactly what you said. You lost your temper and got annoyed with us the moment we started questioning your quote. We did not accuse you once of being a ***** in the review so I am not sure how you are jumping to that conclusion, but if you want to waste your time and money to go to court then thats your choice. I know you have many good reviews and that is the reason we decided to use your services, but unfortunately we did not have the same good experience as all those customers. Maybe it is because we decided to question your quote where others simply accept with no questions asked. All I know is we have the right to do an honest review of our experience and that is what we did. That is why platforms such as this one exist. You cannot threaten people into only posting positive reviews. That is *********. If you cannot deal with negative reviews in a professional manner then maybe you should not be in the customer service business.
SR
Sorika R's update13 Jan 2022, 09:07
Reviewer Update
Good day. I did mention in my review that you took the oven to your workshop and assessed for fualts there. You told us 1 thermostat is not working at all and the second thermostat is old and will give in soon. So you quoted us on replacing both. The person who eventually did repair the oven found no fault with the thermostats after testing with his equipment onsite and only replaced the element. Now the oven is working perfectly. So your assessment was wrong and would have cost us thousands. We were not impatient at all. We kept communicating with you to try find a more cost effective solution. You accused us of being impatient the moment we starting doing our own research. You kept telling us there is no other way. Only at the end did you say you will try make a plan but at that point we have already done our own research and sourcing and found that there indeed was a more cost effective way. Yes we initially asked for generic part because we wanted a better quote, but you told us there are no generic parts for this oven. You quoted us an estimate of R2900 - R3200 and that was excluding the R350 callout. I have all the messages as proof of our conversations. We managed to get all the original parts for a fraction of the price. I also need to tell you that I do bake alot (its a hobbie of mine) and I have never burnt anything in that oven with our "wrong" element. The original element (Sourced from the manufacturer) we bought now to replace is also exactly the same as the old "wrong" one. The difference between your original quote + your callout fee and what it cost us to finally get it repaired is R2900, so I am not just debating over a mere R600. You took the R350 callout from us which was actually just a collection/delivery fee because no assessment was done on site as per original communication. So technically your claim of not taking a penny is also incorrect, but we did not argue with you about it or mention it or asked for a refund. We accepted that is an amount we lost and moved on. You claim you refused our business because you did not want to take shortcuts because you assumed we bought pirate parts, but I told you numerous times that we bought the original parts. You just simply did not listen and did not even bother to check your facts first before refusing to install for us. Nowhere in the review did we once accuse you of *****ing. My husband did talk to your male driver when they delivered the oven and told him to relay the message to you of what we thought about how you conduct business and the service we received. This is not defamation of charactor because this was not done in a public setting. It was a private conversation on our premises between your driver and my husband. He did not once shout at him or your daughter and he most definitely did not verbally insult you to your daughter or the other driver. He simply and calmly gave his feedback on the service we received and as a customer, we have the right to do so. Your daughter was very quiet and my husband spoke to the male driver. Maybe they relayed the message to you incorrectly, I am not sure. Infact, you verbally insulted us via the messages I have from you. I won't mention the details of the insults here out of respect, but I have the messages as proof of exactly what you said. You lost your temper and got annoyed with us the moment we started questioning your quote. We did not accuse you once of being a ***** in the review so I am not sure how you are jumping to that conclusion, but if you want to waste your time and money to go to court then thats your choice. I know you have many good reviews and that is the reason we decided to use your services, but unfortunately we did not have the same good experience as all those customers. Maybe it is because we decided to question your quote where others simply accept with no questions asked. All I know is we have the right to do an honest review of our experience and that is what we did. That is why platforms such as this one exist. You cannot threaten people into only posting positive reviews. That is *********. If you cannot deal with negative reviews in a professional manner then maybe you should not be in the customer service business.
Appliance Repair king's replyOfficial
13 Jan 2022, 14:39When that other Thermostat gives in you will see Look at the Gas tube its worn it will go soon and the element is wrong.. You People did insult me when they delivered your husband did My Daughter wont lie .. you now Just making up stories because your Sour about us not fixing your oven and choosing not to deal with you . this is why I got upset as you Had no Right to call me a ***** . and now you accuse me again with this statement from you " You cannot threaten people into only posting positive reviews". Not 1 of my clients where threatened so dont go there. You people have now escalated this out of proportion. Sheer stupidity.... Therefore the owner of Appliance Repair King would like to pay for your Repairs and refund the call out, as a gesture of good faith as we had no intention at all in trying to rip you off or mislead you in any way.
Appliance Repair king's reply13 Jan 2022, 14:39
Official
When that other Thermostat gives in you will see Look at the Gas tube its worn it will go soon and the element is wrong.. You People did insult me when they delivered your husband did My Daughter wont lie .. you now Just making up stories because your Sour about us not fixing your oven and choosing not to deal with you . this is why I got upset as you Had no Right to call me a ***** . and now you accuse me again with this statement from you " You cannot threaten people into only posting positive reviews". Not 1 of my clients where threatened so dont go there. You people have now escalated this out of proportion. Sheer stupidity.... Therefore the owner of Appliance Repair King would like to pay for your Repairs and refund the call out, as a gesture of good faith as we had no intention at all in trying to rip you off or mislead you in any way.