Putrid service and deceit

I am writing to express my extreme dissatisfaction with the service I received from your company regarding the repair of my fridge. Initially, I was charged R250 for an assessment and subsequently R2700 for a new motor replacement. Despite this substantial payment, the fridge stopped working just two months later.

When I reported this issue, your technician merely refilled the gas. Now, the fridge has failed once again, and I am being told that there is an internal leak which cannot be fixed. This suggests that the fridge was never truly reparable from the beginning, yet your company proceeded with costly repairs and misleading information.

This experience has been incredibly frustrating, as it is clear that your company is more interested in making a profit than providing honest and reliable service. I expected professionalism and accountability, but instead, I received putrid service and deceit. Your approach is unacceptable and I hope others are wary of your business practices.

Doc. No. 10-485