Unfixed Samsung Oven

l am writing to report Samsung Appliance Guru in Centurion.

On June 04 2023, l called the company as listed under the Samsung stove repair on google for Centurion (***}to request that my oven to be fixed as it was no longer heating as expected. I was advised that the technician will come and check and if is something to be fixed he will take it from there..

The technician came on June 05 2023 to check the stove oven and reported that he needed to replace the PCB as it is no longer working hence the heating problem.

He requested the amount of R2881.00 to be paid in his Capitec account for the PCB purchase and his call out fee which has a six month guarantee.

I have since been contacting the Samsung office and the technician to find out about my pending unfixed oven with no satisfactory response or commitment to a date. The follow up calls were made on the following dates:

Unfortunately, the service l received from the Samsung Stove oven repairs is below standard as my oven is still not working to date: June 10; 20; 22; 28; July 04; 10; 11;25;31 August 02 On July 31 l was called by someone with the name of Mike ***)who claimed to be the manager and promised to come and assess the work done for refunding as l am now demanding a full refund . He promised to come to my house later on the same day and it was the last time I heard from him.

To resolve the problem, l would appreciate it if your company refunds the R2881.00 paid. attached is proof of payment receipt.

l look forward to your reply and a resolution to my complaint. I therefore request your assistance.

Kind regards

Eva Marumo