Bad service

On Monday 7 October Mind responded to my online request for repair of my DEFY Fridge/Freezer. An appointment was made and Mind attended to the appliance later in the day. He replaced the compressor unit and a fan motor. I paid the quoted repair price (R4'410) by EFT immediately.

On Tuesday 8 October I informed Mind that the appliance was not cooling. He arrived on site at my home at 16:18 and after a brief inspection he informed me that he would complete the repair on Wednesday.

On Wednesday 9 October Mind failed to communicate with me until 17:06 when he informed me that he had suffered a mechanical breakdown of his vehicle. He then undertook to attend on Thursday.

On Thursday 10 October Mind was on site by 09:17 and apparently added a different form of gas (I was not present).

On Friday 11 October in the morning I notified Mind that the appliance was still not working. He eventually arrived on site late afternoon (I do not recall the exact time). He fiddled with the appliance for about 2 minutes, during which time I heard what sounded like a gas discharge. He then informed that should this not resolve the issue he would have to install an external evaporator. He further requested that I update him on the performance of the appliance on Saturday morning.

On Saturday 12 October in the morning I notified Mind that the appliance was still not functioning properly. I did not receive any response from him.

On Sunday 13 October in the evening I enquired from Mind as to what his ETA would be on Monday. He responded that he would attend to my ongoing repair on Tuesday to which I rep**** that it was not acceptable to me.

On Monday 14 October at 08:03 I attempted to communicate with Mind by telephone. My call was not taken. I received a SMS at 08:04 stating that he was on a call and that he would revert back to me shortly. It is now 14:00 and I have yet to hear from Mind.