EXTREMLY BAD SERVICE

i ordered a Hisense 55M5010 4K TV, payment was done and explained to the owner Danny Joubert on the importance of delivering the TV as a present, he over promised me and the TV came later and stage. the TV was never given to the person i ended up using it. the TV become faulty took it to Hisense Service Centre in Milnerton and got the return ticket from them and logged with Appliance Direct, phoned Danny and explained the process this was on the 6th of March, he came back to me and told me that TV is end of life so i told him how much is it for the A6500 he emailed me pricing and i negotiated and paid the money via ATM. i couldn't pay 20 cent remaining due to TM doesn't accept the coins.

to my surprise i have been sending emails and phoning Danny since the 14th March till today all is story about **** service Appliance Direct has given me is that Couriers havent collected. he promised me that the TV will be delivered on Wednesday yesterday till now nothing has been done. Danny Joubert who apparently claim to be the owner because i complained about **** service i got from Appliance Direct, he telling me that i can get the TV only on Tuesday due to they are closed today. he didn't update me neither put an effort to let other clients know. Is this the Level of Service can the client expect?? i have sent an email to Hisense requesting a REFUND as i dont want HISENSE anymore. i can buy another BRAND as Hisense has just given me very Memory of since last year. please people can i get an Advice on this online store and the Owner.