Worst service to date!

Why would apple allow *********** unhelpful and lazy people ruin the good brand name they have established. I took my iPad in once again to have it sorted as the iOS software is not updating. The store was filled with people standing in ques but with only 1 or 2 staff members trying to help. But when you get to the front of the que the person helping you is simply just telling people to come back at a later stage. He actually referred to himself as a doctor and said after I had already waited almost an hour and a half to get to the front that I would have to wait a minimum of another 2 hours to be helped maybe depending on how far he got with other work. What type of service is this? Why on earth would a person go to a store only to be told to come back again for the same thing later? And the staff blame apple and load shedding and all sorts of issues. They simply don't know how to do their job. I have been there on numerous occasions and each time it appears that the general service has degraded to its present none existent state. I urge you to reconsider going to this store or even supporting it even out of necessity.