VERY BAD SERVICE FROM APPLE STORE IN MENLYN

On the 17th of December 2025 I when to the apple store in Menlyn to do an upgrade on my phone and my husband phone. The consultant that assisted us Lethabo who help us with our private upgrade was bearable but I also ask her to please do an upgrade for a company phone. I send her on the 19th of December 2025 a letter from the company with all documents to do the upgrade to a package that was on the apple website. Her replies to me were Noted, I will process the application tomorrow when I’m back at work (19.12.2025) The Proof of Address is missing; this can be a statement sent to the Business or statement from the business or invoice and the rest of the documents was send through to her. I have been asking when the upgrade will be done but had no reply until this morning to advise me that the deal has not changed. So, I send a message asking her for her manager to phone me with the name of Sachin Pillay. He then phoned me and given me a long ass story that the upgrade cannot be done. So, my question was to him this communication was send to Lethabo on the 19th of December 2025 and till today she only came back to say that the deal has change. In my mind this means she did not load the deal when she was supposed to do it. Good day, the deals for the phones have changed slightly. It’s now R1899 So now you as a store manage said to me that this deal is not for business contracts but for consumer and this stats on the terms and condition but if I look at her response, she says the deals of the phone has change slightly so that means to me as a consumer that this was the deal for business and consumer it is just the she loaded it to late and now the deal is no longer available. Sachin also as per our telephone conversation told me that he spoke to the department that loads the deal for MTN and that it is only for consumers but how said after my messy complaint that they did not change the terms and conditions. I absolutely despise people that lie to me to cover the own back sides and this is what Sachin is doing he is trying to avoid the fact that firstly the upgrade was never loaded and that the store will not take responsibly for there mistake and as a manager how do you not take full responsibility for the mess your staff is making. All I want from them is to honor the deal. This to me is very disrespectful to treat a customer like have.