Very bad service and exhorbitant 20% handling fee - very very disappointing experience form a respected brand

I have had a very bad experience with the iStore at the Waterfront. I purchased a Mac Desktop and then returned it to exchange for a MacBook Pro. They said it needed to be sent for assessment which it was and a few days later I was advised all was in order and I could come in And select what I wished to replace it with. Only more then a week Later was I told ‘by the way there is a handling fee of 20%”

I was never told At any stage Nor during or after the return Or this handling fee.

Even more concerning is that a 20% handling fee is astronomical. I can understand a small amount but 20% is shocking abuse when everything was returned in perfect order and in the original box within 7 days of purchase. This amounts to more then R5000 in handling fees.

What upsets me even more now is that it is impossible to reach the store to get this resolved. I cannot call as calls are unanswered and They do not respond to emails.

3 weeks later I am still without a computer after spending a large amount of money at this store.

Do not buy at this store.