Unresolved Apple Device Issue

Apple watch was working 100%. After doing the newest update the watch does not want to sync to any apple device. I took it in to Apple Store Menlyn for assistance to the software update. They send it in to the Service Centre (Core Group Johannesburg). They test it and said sorry can not be repaired and quote for whole new unit/device. Because the product is just out of warranty Apple does not cover any of the cost. This whole situation occurred due to an software update. An update that was recommended through push notifications on the watch and phone itself. I find it very frustration that a customer must be liable to the costs involved all because of a software update done on the device. The device is now 2 weeks at the service centre and still no correspondence from Apple of what the next step is to consider.