Unhappy Customer!

Dear Apple

I bought a MacBook Pro for my daughter (21) earlier this year for her studies. Only a few months into her using (which she did with great care) it started showing problems with screen display glitches, laptop randomly freezing, difficulty closing applications etc. We send it in for assessment (after waiting for a month for iStore to get the website fixed so that documents could upload) and got it back saying they repaired it (they replaced the display for video issues - meaning they replaced the screen). To be quite honest... it would have been appropriate the receive a replacement laptop - a new laptop. Who wants to have a 'repaired' laptop after only having had the laptop for a few months?? Not great service! We are aware of the difficult situation with Covid 19 - this should however not prevent Apple/iStore from ensuring that if the product purchased is not of top quality to then replace it (not repair it).