Unhappy Apple User

I wrote a review on a MacBook Pro M2 screen and the only response I got was this which I total disagree. Good day Kruger

Your product has a minor point of impact, which we cannot cover under warranty.

Should you wish to escalate the matter further, please do contact Apple on *** Toll-free from a landline. (Operating hours are from Mon-Fri 11:00-18:00 South Africa Time) Kind regards Core service comms

Which I total disagree with!!!! Their initial argument was that I dropped it! Now they are saying "your product has a minor point of impact" Really