Unbelievable pathetic service by Apple

<p>I have purchased an Apple iPhone 5 on contract at Vodacom Fourways. In Decemeber the phone was locked out due to error in password/apple ID. I went to Vodacom where I purchased the phone they couldnt help me, do password reset online which I did see below proof I tried and did not win.</p> <p> From: Apple ********** <br /> Sent: 19 December 2016 05:43 PM<br /> To: Lemeko, N. (Sonto)<br /> Subject: Reset your password or unlock your Apple ID.</p> <p> <br /> Dear Sonto Lemeko,<br /> You recently requested a password reset or unlock your Apple ID. Click the link below to continue. <br /> Reset Password or Unlock Apple ID > <br /> If you didn’t make this change or if you believe an unauthorized person has accessed your account, go to iforgot.apple.com to reset your password immediately. Then sign into your Apple ID account page at https://appleid.apple.com/us/ to review and update your security settings.<br /> Apple Support</p> <p>I went to iStore Fourways to seek help I was told they cant help me I should phone Apple support directly. I therefore called Apple Support I was given a promise that this would be fixed within a week, a reference number was given as ********** 00511. I was asked to send proof of purchase so that the phone can be unlocked, I did that, from there it was quite I kept on following up via e-mail and telephone with no luck. It ended up with consultants I get at their call centre tell me to resend the proof of purchase over and over but still the phone was not unlocked. The last consultant I spoke to told me that she is doing me a favour, she can see that this case was rejected but she cannot tell me why as no one has explained the reasons for rejection, and she can see that I have send the documents so many times and that is a problem. I told her I have been resending documents because Apple staff has been requesting the documents each time I follow up. I was shocked that this was my fault now, so in the nutshell she could not help me. I have nowhere else to go Vodacom and Apple cannot help me. I am paying a contract on a monthly basis for the phone that I cannot use it’s the fourth month now. Please assist.</p> <p> </p> <p> </p>