Total incompetence - Maybe Apple USA should look at service

I bought the iPad Pro 12.9 inch, on the 23rd of December 2023 it is today the 13th of January and it has not been delivered. This might various emails, which I did not have the courtesy to reply the service is simply atrocious they don't give you a straight answers they don't seem to know why the delivery has not taken place and cannot provide me with a delivery note it seems that Apple service is down the tube.I spoke to Ferosa twice3 who is some manager, with the undertaking that the Menlyn branch will call me, the manager Denal, who never called. Despite 20 days passing i cant get answer why nothing is delivered.