Terrible customer service from a multi millionaire western hegemonic company , Oh So Apple !!!!

Oh my Word .I am rather appalled and disgusted by my experience with apple ,fancy, lanny cellphones ,softwares but simply cannot even respond to a clients emails when shxt gets real .Today I woke up to a transaction of R989 for ITunes that I have never ever used ever ever my entire life .””Capitec: Purchase -R989.99 from SAVINGS ACCOUNT; Ref ITUNES.COM/BILL ITUNES.COM”””” .I have never ever used ITunes ever form the day I got an Apple phone , I have an active Apple Music student membership where I pay a fixed amount of 29,99 every month , of which today when I woke up ,I received an invoice of 30 R , which I know about.I sent a message on the Apple support where I got a case number and someone sent me an Apple , they were quick to respond but with a whole lot of ******* taht I was expected to read that had hyperlinks , impersonal conflict resolution what’s so ever , firstly I have access to this information I read it like 20 times already and to em , it was just complex all I wanted was for someone to come back and tell me what was going on. This is the response I got , Thanks for choosing Apple. Hi Qhama,

Thanks for contacting us.

I understand that there are some unrecognised charges on your account and you wish to get a refund for it. I’m happy to help you.

Unrecognized charges can be attributed to purchases made by multiple users, delayed invoices, subscription renewals, and authorization holds. The following article explains how to identify these types of charges:

https://support.apple.com/HT201382

Be sure to review your purchase history with anyone who may have access to your Apple ID, your device, or your credit card to see if they remember making any purchases.

You can view your Purchase History here: https://finance-app.itunes.apple.com/purchases

For more information about the Purchase History page, see this article:

http://support.apple.com/HT204088

On the Purchase History page, you can select a specific item to see the exact date it was purchased. This date may differ from the date you received your invoice.

If you’ve identified the purchaser of the charges but didn’t give them permission to make the purchases, let me know. You may be eligible for a refund as an exception.

If you can't identify the purchaser of the charges on your statement, let me know and I'll take immediate action.

If the charges on your statement aren’t listed in your iTunes purchase history, I’ll need you to contact the Account Security Team. They are equipped to handle unauthorized purchases.

To find the right contact information for the Account Security Team in your location, see this page:

http://support.apple.com/HT204169

To learn more about subscriptions and purchases, see this page:

https://support.apple.com/billing

If you have more questions about this issue, please reply to this email to let me know. I’m here to help.

Thanks,

Harish iTunes Store Customer Support http://www.apple.com/support/itunes/ww

I responded back to this person as advised should I have more questions to write back. I sent home the invoice I got from Apple C I screenshoted him my purchase history on ITunes and alps my active subscriptions on The App Store ,no sense of decency to even put me at ease and send a full stop ,I am appalled and disgusted by the service. From a multi millionaire company , Anothe rbarrier is the fact that this isn’t even a South African company and its even hard. They don’t even have a number taht one can contact , I want this sorted out as a matter of urgency , a friend of mine also experienced this and was advised by Absa that phi no we can’t reverse the transaction ,becaus it’s an American Company , I want my money , that money is mine and I have worked hard for it. I’ve had to close my banjo account because I fear the next transactions , I still have debit orders that need t go through that will bounce and will affect my credit score negatively , I want this rectified by 1st April because if my debit order bounces and I get a negative credit report , Hell will break loose .Be loyal to us like we are to you !!! ?????