Substandard products and poor service

I have purchased a MacBook Pro in America with a international guarantee and is running my businesses from this. I subsequently broke with all false promises they do not want to expect responsibility and I would like to be refunded as this was not even 2 months since purchased. I have included the report that apple all I hear is excuses with no action. /Users/loanunit/Library/Containers/com.apple.mail/Data/Library/Mail Downloads/E145C9EA-DEA8-4D06-B09E-0CA84B9A8268/Screen Shot 2018-10-04 at 3.08.39 PM.png