Strongly advise against using the Apple pre-owned store.

I strongly advise against using the Apple pre-owned store. You will regret it deeply. The customer experience is extremely poor. The live chat is handled by personnel who appear to be *********** and clueless. The addresses listed on the site are unhelpful and unable to assist with difficult situations. Obtaining a refund for a non-functional iPhone that was collected is nearly impossible, leaving you without a phone and the credit you are owed. There are no finance or credit department contact details, and the ones provided (Talk2uspreowned"at"@istorecoza, salespreowned"at"istorecoza, and supportpreowned"at"istore.coza) are utterly useless. Apple could learn a lot from Samsung and Huawei in terms of customer service and an effective business model. Even Tumu boasts a better customer experience.