Sold defect ear pods

<p>hi went to apple istore on Wednesday the 12th of April to buy ear pods. I open them on Sunday the 15th so I can use them. </p> <p> </p> <p>I notice that the sound quality is not that I'm surely used to. Upon further inspection of ear pods I find that there is a cut on the string. I immediately take the ear pods back. </p> <p> </p> <p>The assistant manager at the store then tells me that he can't assist me. If the goods were opened in store and seen then he would be able to replace them or send them for fixing. Now it looks like I cut them with a knife. I ask him then why were the goods not opened by the sales person when he sold them to me ? He doesn't answer me. </p> <p> </p> <p>Why would I cut something with a knife then return it. It's not like those ear pods are cheap. I am very disappointed and I will be laying a complaint with the customer tribunal because I was sold goods that were not 100% suitable for use. What am to do with bad sounding ear pods ?</p>