Shocking service from Apple repair centre and Apple in general

I own an Apple TV box and a cheaper TV box, which I bought before deciding to buy an apple box. My Apple TV box just stopped working the other day, so I took it in to be repaired. After paying to be told what was wrong with the unit, I received a mail that to fix the unit would cost R5,500 and a new unit would cost R4,500. I then asked the question about how a cheaper unit could significantly outlast the mor expensive Apple unit. I received a reply saying that the job was cancelled because of affordability. Firstly there is no mention of whether it was affordable to me or not, but that assumption was made. I find the people at Apple arrogant and not willing to help or give an explanation for what needed to be done. In my opinion you should pay extra for quality and service. My experience shows that you get neither of these from Apple. Sad because we are an apple family with iPhones, laptops etc. Maybe we should change to other devices that offer value and service.