Shocking customer service at Apple Stores

<p>Unfortunately I couldn't find anywhere on the Apple website to complain about the service I have experinced so I have to use this platform. I went into the Santon City Apple store and told one of the consultants that I wanted to buy an Iphone 6s 64gig on a contract. I had the exact same phone previously but it was ****** and i urgently needed a replacement phone. The consultant told me that this phone was out of stock in the entire country. Judging buy the young lady's attitude I seriously doubted that statement. I insisted that she search for the various options from which I could choose. The attitude I recieved was shocking! She then told me that she wasn't able to find one of the documents that contained the option that i was interested in. I really felt like I was begging her to take my money. I then asked to be helped by someone else. The gentleman who assisted was very helpful but he was a trainee and could therefore not process my claim. He however confirmed that the iPhone6s 64gig was infact available at the main Sandton branch and the Fourways branch, contrary to what the first lady had told me. I then drove to the Fourways branch and arrived just as they were about to close the shop.</p> <p> </p> <p>At the Fourways shop I was given some forms to complete and was told to come back the next day to complete the process. I came back and again the service in the Fourways Apple store was shocking! Firstly I was ignored, then told to wait (I waited almost 30minuites), and then when I asked for service I was given attitude again (by a consultant called Christopher and some other lady whose name I never got). The store manager, Matt, asked me if I had been assisted and when I said I had not he proceeded to explain that his staff were busy. Instead of understanding the customer's needs he chose to defend his staff.</p> <p> </p> <p>Anyway the long and the short of it is that I still don't have a phone. After the long wait, I eventually recieved some service (mainly because I was now complaining) and was told that their systems were down and I now need to come back again to fetch the phone tomorrow! So here I am begging to give Apple my hard earned money whilst being treated like they do not care for my business. I have been told that someone will call me tomorrow so I wait...... all the while thinking that Steve Jobs is probably turning in his grave right now.</p> <p> </p> <p>if I don't get the call tomorrow I am getting a Samsung!</p>