Putrid service

Purchased an iPhone 7 cover on delivery of my new iPhone 7 about a year ago from the Istore. I was assured that this cover will protect my phone. This is 5th complaint about the same issue, but still no feedback. The cover has pitted the back of my cellphone within the first week of use. I’ve taken it back to the istore immediate after noticing the damage and as usual, the rude and uncouth staff advised in these exact words, “it’s not our problem, contact the call centre”. Which I did, and of course, it’s virtually impossible to receive feedback and prompt service.

All my electronics are Apple products. I’ve been using Apple for years and to receive service like this is utterly disappointing given the fact that we pay an arm and a leg for their products. Cannot fathom this disservice.

I’m left with a miserable looking Phone which I pay close to a thousand rand a month for because I was ill advised by an *********** staff member and false advertising from Apple. This has left a foul taste in my mouth and I will be hesitant on purchasing from Apple. It is because of you guys that I’ve been showing interest in your main competitor who are not only cheaper, but most importantly, give the customer the time of day. I will take this up further