Poor Service Delivery - Taking Customer information

I am trying to buy a MacBook via your contract offering. I tried to apply in store and they advised it’s R250.00 to be assisted on their machine so I should do it myself at home. I did the application from home and they still contacted me to submit the same documents I had submitted via online. The sales rep then advised that they will contact me and I am on the queue. That was on the 26th of May. They just went quiet. I went into the store and they said “we can’t help you if you app**** online” I have app**** for contracts before and it doesn’t take two hours. For Apple it seems they actually don’t care if you get it or not they just continue with business as usual. This is really concerning as I really need the laptop. Worst service I’ve ever received from a device provider. And yet they collected my information payslips ID bank statement for what???