Poor service at Eastgate Istore

My husband and I went to Eastgate istore on the 9th October 2021 to upgrade our phones. We were told she can't process it as the network keeps kicking her out and therefore can not further process our application.Basically saying go home i do not know how to solve this. We were told to come back on monday. (Puleng) she promised to call us and give feedback on what the problem was. she didn't call back. We then had to go ourselves to check what the delay was. I mean a whole Istore is unable to process the application and no1in store let alone the supervisor knows how to resolve the problem. The service was so bad, they didn't even care about customer service. Went back a couple of times and spoke to the supervisor for clarity and assistance still being told the same problem. Today,the 16th October 2021. Puleng calls having set with the problem the whole time tells us the same story that the problem will be dealt with on monday as the people that can help do not work on weekends. which means we should wait again and most probably run after her pleading for good service delivery. My question now is, is this what iStore prides itself in phone applications that take up to 2weeks to process? Didn't she do her job? must i do her job, teach her customer service, efficiency and problem solving? she knew all this didn't follow up nor find out how to help me.Kindly cancel the application will take our business somewhere else where it's appreciated and welcomed. POOR SERVICE !!