Poor service

If i could i would rate it a zero the stress i have at this present moment is unbelievable. My iphone 15 plus needs a 28 recovery key to sign me in or out, i have contacted IOS help centre provided them with all the documents and they said no they cannot remove it at this point i dont even care of my pictures and numbers but im at a wall and can’t do anything with no support i need help as a customer