Pavillion iStore Disappointing

The staff at iStore Pavillion need to be trained on how to process cell phone contracts as their service was shocking. Even the store manager was inefficient. Each staff member pushed the job to the other. I wasted my time on Friday 8 June 2018,when I went to initiate a contract for a IPhone 7 plus. The first lady did not know what to do and pushed this deal to a very tired worker who fumbled and clearly was nervous and inefficient. I had to go to his laptop to show him the deal as he could not find a code. The documents and paper work was completed; the phone was chosen and after about an hour of visibly obvious fumbling and faffing the store manager started helping the employee to punch info ....Thereafter she informed me that I could not get the phone on that day as I was a government employee and I needed clearance and that the phone could not be given to me on that day and that I had to come back! I FREAKED OUT! I actualy think that they were clueless and messed up my application and did not know what to do. Why wasn’t I told before.?They knew I worked for the govt. in the first 5 minutes that I walked in! I handed in my latest salary advice; it was clear. I then made it clear how shoddy and inefficient both she and her staff were. While I was waiting I even asked to purchase a Cable, the salesman said he will assist, he never did. The store was not even busy! So disappointing for Apple..... Pavillion I Store .... training needed URGENTLY.