PATHETIC CUSTOMER SERVICE!!!!

Worst Customer Service Very Unhelpful

A few weeks ago I went into the iStore In Gateway to swop a cable out for the one I wanted as I was incorrectly sold one in the cape town store, the guy tech guy checked it out and said no problem we will swop it for the correct one they didn’t have stock so he took my details down and advised as soon as the they get stock they will call me..2 weeks went buy I called today the your sales call centre and asked them to check if they have stock of the cable I am looking for they said yes we have at gateway and pavilion. I decided to go into the Pavilion store , I then approached a very helpful consultant who was willing to assist me so we found the right cable the tech tested it and gave the go ahead for a exchanged I also advised if there any difference I would be more than willing to pay.

I get to the till and this very unprofessional lady with a serious attitude says we cant help you as you don’t have a slip and there’s no barcode on the box, so I said well this is Apple product its not even used you should honour a exchange, abruptly she says sorry we cant her attitude is pathetic she does not deserve to work in a store of such a premium brand. , further more I don’t even know if she’s the manager or what as she had no uniform on, next to me there was a guy with a black shirt on, I assuming this is the manager and he would intervene and at least help with the situation. This guys attitude is just as bad as hers shocking!!!! Tells me sorry we can’t do anything doesn’t even look at me to tell me this just sorry just like that …absolutely USELESS , I don’t know who trains Apple staff in customer service or people s**** but this Pavilion store doesn’t know how to treat there customer , I am assuming the lady that was assisting me picked up her bad habits from the manager. Is this how you treat your customer APPLE? Are these the values and traits you instil in your staff, if so you are going to loose the battle slowly to your competitors. I will take it if I don’t get a response to this incident Apple is not serious about their brand and there clients.