No communication and slow contract upgrades.

For the second time I have upgrades a cellular contract and the process is ridiculously slow. The first time it took almost 2 weeks to get confirmation from Telkom to approve the contract (So out of Apple's control) The second I app**** online and received calls quickly that it has been approved and confirmed. I app**** on the 26th May and received a call on Tuesday the 2nd of June confirming delivery details and stating 2 - 3 working days for delivery and that I would receive a waybill confirming delivery.

Now 3 working days later I am trying to confirm delivery date as I need to ensure that I work from home in order to receive the delivery. I follow up on the online chat and get told the one day that I will be called within 2 hours and am yet to receive a call. Now I follow up again I get told that it has not even been invoiced yet. I have emailed my representative a few times and don't get a single response.

The lack of communication is frustrating and the fact that the store didn't have stock so I HAVE to wait for delivery and have no option to collect is ridiculous.

One would think that a company as big as Apple would be better organized than this.