Missing R2000.00 (double withdrawal)

Hello

So my experience with Apple has been great such far until the evening of the 26th Aug 2018, when R999.99 was deducted from my account for an app that I was not using. The app had done an automated subscription and then proceeded to deduct money from my account. Upon sending emails to the app directly, I was redirected to Apple South Africa. I sent them an email and they rep**** stating that they would solve the issue. Today on the 28th Aug 2018, two days later they proceeded to take R999.99 again from my account. This subsequently left me with R0.00 in my account and I still have month to go before any form of income. I have no way of food or transportation.

Of course I followed the same procedure that would get me a response and hopefully a solution but till now they have not responded to my email. I sent the email at 6:30 round about. It is now 22:23 and nothing.

I am deeply saddened by this treatment. They sent me a statement showing that my account had been credited but my bank statement indicates a withdrawal.

I would like this sorted out but unfortunately no assistance has been provided and my case is getting urgent.