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Samantha T

1 reviews | Active since Jun 2020

18 Jun 2020, 16:24

Macbook Pro - Faulty components

I am so disappointed to leave this review, as I am a very big fan of Apple's products.

I own a MacBook Pro. On Sunday morning, out of the blue, purple lines appeared all over the screen. These lines then started flashing and seemed to get worse.

I handed it in at the iStore at Pavillion, Durban, and was told that it may be a manufacturing fault - they will need to assess it. The machine was sent to Core Group in JHB and I have received the quote to repair. It is more almost R 16 000 - more than half the value of the machine!

I did not use the machine much and this happened with no warning or cause - to say I am disappointed is an understatement. The MacBook is less than 2 years old, I am still paying it off as it is on contract, and I am told that the repair should be at my cost, when it is in fact a component failure...

After a 50 minute call that I made to Apple, they informed me that the warranty is only for 1 year and there is no extended warranty on the product, which is ridiculous. I am not asking you to give me a new laptop, I am asking that you repair your faulty component.

I am very unhappy about this, as the assessment confirmed that it was due to a component failure. I feel that Apple has to be held liable and pay for this, which they are not willing to do.

Apple - do you only have confidence in your product for a year?? How do you only offer a 1 year warranty on a product that costs more than R 20 000?

Due to my experience and absolute lack of empathy from Apple, I am never buying your products again. I am even thinking of selling my iPhone, because I am petrified that it will just stop working out of the blue :(

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Replies (1)
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Samantha T's update30 Dec 2020, 18:54
Reviewer Update
Still no word from Apple whatsoever... no surprise...

Turned out it was the flex cable that was too short. So directly a manufacturing fault that should have been recalled. Well done Apple, just when I thought the MacBook Pro couldn’t get worse. This is the 2019 model folks, DON’T WASTE YOUR MONEY!!!

Anyway I ended up selling it and going back to Windows.