Losing money because of Apple South Africa

On the 5th July 2019 I bought a MacBook Air online and asked my cousin to collect it at the Eastgate store.

4 weeks back my laptop started having issues with the screen and I emailed ***. but I did not receive any assistance or response. I called and was told to email *** but no one has bothered to respond to my email. Sending an email to *** did not help either as no one bothered to respond or assist.

I then sent an email to *** and a lady called Dudu responded after 3 day's asking for my collection address , however, the laptop was only collected on Friday the following week. It took 2 weeks for them to collect the laptop.

The laptop has been at their service center for a week and 4 days now. I sent an email 2 days ago and I was told they are still diagnosing the problem.

I am currently in Queenstown in the Eastern Cape and the closest iStore is 4 hours away from me . Unfortunately I am not in a position to go to the iStore in Port Elizabeth right now.

The poor support from Apple South Africa is disappointing. I have been unable to finish software development projects for 4 weeks now and I am losing money. I can't even make money because my business depends on the laptop