Lack of service

I hope this email reaches a sales manager, because so far I have called the call centre 3 times and have still not received any feedback. The stores at least offer service, but your call centre is at best pathetic. <br> I was at iStore at the Cape Town Waterfront yesterday, looking for a watch. They didn't have stock, but were able to locate stock at Sandton Drive because I'm from Gauteng. I called the call centre to hold one of these watches, I was told the watch can only be held for 24 hrs which is fine because I'm back in Gauteng today. Funny how when I phoned the call centre today to confirm that now suddenly Sandton Drive no longer has stock. I ask to speak to a manager and the call gets dropped after 12 minutes. I phone back and am on the line for a further 22 minutes and yet still no one has called me back or sorted this issue out. <br> Clearly there is a major problem with the call centre, and whatever lack of system that is in place there. If I was able to call the store directly then there would never have been a problem. So tell me