LACK OF COMMITMENT: iPHONE

JUN 15, 2018 | 08:38AM SAST Estie Grobler rep****: Good day Brett

Hope you are well,

Thank you for the opportunity for our service technicians to assess your Apple device .

Regretfully we are unable to replicate the fault given.

Please advise if we may ship the unit back. Kind Regards

Estie Seaman Customer Service Administrator **********

********** 15 Jun (5 days ago) to Core- Hi Estee

Just a question.

How long has that battery been sitting in that phone before I opened it on the 02/06/2018?

Are you fami**** with iphones battery replacement policy?

Are you saying that there is nothing wrong with the battery? After it dies out mid day, when only having the phone for 6 days? Is this the type of service I should expect and accept from iPhone?

Do you think taking the phone off charge at 8am and by 10:44 it is on 40%; is quality service? Given no calls, updates, no background data - just whatsapp messages.

Is this quality service?

Regards,

Brett

JUN 18, 2018 | 09:55AM SAST Call Centre 15 rep****: Good day Brett

Please note that the unit was tested 100% at 09;00 am - 05:00 pm 80%

Kindly advise if we may ship the unit back Kind Regards

Kabelo Nethonzhe Customer Service Administrator **********

********** 18 Jun (2 days ago) to Core- Hi

Please send it back. I will tracking the units performance hourly for a week. If I'm not satisfied, I will send it back.

Why hasn't my questions and concerns been answered. Does iPhone staff blatantly ignore their customers?

Regards,

Brett

JUN 19, 2018 | 10:16AM SAST Dimakatso Maloka rep****:

Good day Brett

Thank you for the mail,

Kindly be advised that unit has been tested, all the tests passed, it is working fine. Please note that it will be shipped back, you will be notified once it is ready for collection. Kind Regards

Dimakatso Maloka Customer Service Administrator

********** 19 Jun (1 day ago) to Core- Hi

I'd like your manager to reply to my original mail and last mail.

I expect a mail today

I AM STILL WAITING FOR A RESPONSE.

Additionally, when I got to the store in Canal Walk, the phone was not changed. What is going? Where is the service? Is Dimakatso Maloka & Estie Grobler exihibiting service excellence. Is this the type of service I should expect after being with Iphone for 6 days?