iStore Online Cellular / Telkom Contract Application – No Communication or Follow-Up

I submitted my Telkom contract application through iStore Online Cellular on 29 July 2026.

On 31 July 2026, I received an email confirming that the initial verification of my contract application had been completed. I was advised that a Cellular Sales Consultant would contact me within 7 days to discuss the details of my contract, and that if they were unable to reach me by phone, they would follow up via email.

Today is 11 August 2026, and I have still received no phone call, email or any feedback whatsoever regarding my application.

I have now sent three follow-up emails asking for an update. I have even specifically requested a contact number that I can call directly to follow up on my application, but nobody has responded to me.

I have made every reasonable effort to resolve this directly with iStore Online Cellular, but I am being completely ignored.

I find this extremely disappointing and unprofessional. I understand that applications may take time to process, but there should at least be basic communication with the customer, especially when I was already informed that my verification had been completed and that I would be contacted within seven days.

I would like iStore Online Cellular to urgently provide me with an update on my application, explain the reason for the lack of communication, and provide me with a contact number or have a consultant contact me directly.

I am hoping that raising this complaint will finally result in someone taking ownership of my application and assisting me.