iStore Eastgate - VERY BAD SERVICE

Exceptional Bad service, I brought my iPhone for a repair on the 8 July 2025. At that time, I was given the reference number.

Since then, I have only received automated updates stating that a part has been ordered and that you are waiting for its arrival. However, there have been no clear communications or meaningful progress updates beyond these generic messages.

On Sunday, 27 July 2025, I requested an update on the status of my phone. On Monday, 28 July 2025, I received a new reference number and a message indicating that my device had been sent to a repair center. This is both confusing and concerning, as I was never informed about the change in reference numbers or why the device was only sent to the repair center on 27 July 2025, almost three weeks after the initial drop-off.

When I inquired about the new reference number, I was told that the required part to fix my phone was not available. This raises serious questions — how is it possible that for three weeks I was being told a part was ordered when, apparently, you never had the part in stock? This delay and lack of transparency are unacceptable, especially considering I have had to remain offline during this entire period, waiting for updates that never clearly came.