iStore does your online ordering work? Or do you just not need the business?

I have been trying to place an online iStore upgrade, have submitted my order four times, tried calling on hold for 15min then call cuts when reach head of queue. Really guys, just want to place an iphone order and move to you guys, but perhaps i am making a mistake considering you are not even able to respond to sales request. ref:_00D0Y2H1mW._5001v1Z18XE:ref